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Listen Labs drops $1.5B Series C talks amid ~$2B Salesforce bid

· opgehaald 06:07

Samenvatting

Voice-AI customer-research startup Listen Labs walked away from a signed Menlo-led $125M Series C at $1.5B after Salesforce acquisition talks around $2B (Business Insider). Deal not final; if talks fail, VCs expect a ≥$2B return to market.

Het verhaal

On 9 Sep 2026 TechCrunch reported that Listen Labs — a market-research startup using voice AI for customer interviews — signed a Menlo Ventures-led $125M Series C term sheet at a $1.5B valuation, then walked away before close. Business Insider separately reported Salesforce talks to buy Listen Labs for around $2B; neither side confirmed, and talks could still fall apart. Listen Labs was valued at ~$500M after a January Series B. If Salesforce walks, several VCs told TechCrunch they expect Listen Labs back in market targeting $2B+. Strategic angle: AI-driven qualitative insight for CRM / customer need prediction, at a steep reported revenue multiple.